Official Complaints Procedure

If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our Contact system or by Telephone, you can make a formal complaint by writing to the following address, including your information, and detailing the outstanding complaint.

Sundial Magazines Ltd
Sundial House
5 Wickham Road

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.